Custom License Mailings

These mailings can be manually sent based on an existing license, as well as when adding a prepaid license.

Mailing Parameters

The following search and replace fields are supported for these mailings:

• [varLicenseID] - The License ID of the license from which "Email Customer" was clicked. This is supported in the email subject as well as the body.
• [varSerialNumber] - The license serial number. If using Assigned From List serials and a serial number is assigned, the assigned serial will be used. Otherwise the Serial Number Text along with the numeric Serial Number will be used (the numeric portion will not be included if the value is 0).
• [varCustomerID] - The Customer ID.
• [varPassword] - The customer Password. Important Note: We strongly recommended not using this. For customers who have chosen their own password, the value will be masked with * characters and not useful to the user.
• [varActivationPassword] - The license Activation Password.
• [varExpirationDate] - The license download expiration date.
• [varRemainingActivations] - The remaining activations on the license.
• [varQOrdered] - The quantity on the license.
• [varContactName] - The customer first and last name.
• [varFirstName] - The customer first name.
• [varLastName] - The customer last name.
• [varCompanyName] - The customer company name. This is supported in the email subject as well as the body.
• [varEMail] - The customer's EMail address.
• [varLicenseeName] - The licensee name on the license.
• [varLicenseeEmail] - The licensee email on the license.
• [varProductName] - The license product name.
• [varOptionName] or [varProdOptionName] - The license option name.
• [varOptionDescription] - The license option description.
• [varAuthorName] - The author company name.
• [varSalesEMail] - The author sales email.
• [varSupportEMail] - The author support email.
• [varWebSite] - The author web site.
• [varSupportSite] - The author support web site.
• [varMerchantDispName] - The merchant account name that the customer will see on their credit card. If no merchant account is associated with the license, the author company name will be used.
• [varLicenseEnteredDate] - The Entered Date associated with the License record.
• [varServerName] - The server name (advanced).
• [varLicenseCounter] - The license counter value.
• [varAuthorSerialNumTxt] - The license Author S/N Text value.
• [varLatestVersion] - The product latest version.
• [varInvoiceNo] - The invoice number associated with the license.
• [varUserPONumber] - The invoice User PO Number. Note that the search/replace will also add a "PO#: " prefix at the beginning of the replace. This is supported in the email subject as well as the body.
• [varDownloadPage] - The D/L Page from the product option.
• [varPaymentPlanInstanceID] - For licenses is associated with a payment plan, the Payment Plan Instance ID.
• [varOriginalLicenseID] - For upgrade or renewal licenses originating from the Customer License Portal, the License ID of the license that was upgraded or renewed.
• [varExternalReference1] - License External Reference 1.
• [varExternalReference1Source] - License External Reference 1 Source.
• [varExternalReference2] - License External Reference 2.
• [varExternalReference2Source] - License External Reference 2 Source.
• [varLFUDefChar1] - [varLFUDefChar10] - License user defined string fields (UDefChar) 1 through 10.
• [varLFUDefDate1] - [varLFUDefDate5] - License user defined date fields (UDefDate) 1 through 5.
• [varLFUDefNum1] - [varLFUDefNum5] - License user defined numeric fields (UDefNum) 1 through 5.
• [varLFUDefFloat1] - [varLFUDefFloat5] - License user defined float fields (UDefFloat) 1 through 5.
• [varCLP-TagName] - Custom License Parameters. For each custom parameter in the custom parameter set, replace CustomParameterTagName with the Tag Name of the custom parameter. For example, if the custom parameter Tag Name is Feature1, the search/replace parameter would be [varCLP-Feature1].

Mailing Sample Content

Body (HTML)

<p>Dear [varContactName]:</p>

<p>THANK YOU for purchasing a license of [varProductName] [varOptionName]!</p>

<p><a href="https://secure.softwarekey.com/solo/customers/License.aspx?LicenseID=[varLicenseID]&ActivationPassword=[varActivationPassword]">

Download the software here.</a></p>

<p>After downloading and installing the software, use the following credentials to activate:</p>

<p>License ID: [varLicenseID]

<br>Activation Password: [varActivationPassword]</p>

<p>To manage your license(s) online, you can <a href="https://secure.softwarekey.com/solo/customers/Default.aspx?AuthorID=(insert your Author ID)">login to the Customer License Portal</a>. This uses a different password than the above Activation Password. Use the Forgot Password link on the login page with the Registered Email address to reset your Customer Password:</p>

<p>Registered Email address: [varEMail]</p>

<p>For your future reference, please be sure to note that your license expires on [varExpirationDate].</p>

The download link requires that you've configured a download in SOLO Server for this Product Option.

For the Customer License Portal login link, you need to replace (insert your Author ID) with your Author ID.

How to Send

Existing License

To manually send a mailing for an existing license:

• Search for the license in SOLO Server.
• On the License Details page, click the License button and choose Email Customer.
• Choose a mailing template to send from the drop down.
• The TO field will be automatically populated with the customer's email address.
• Add any additional email addresses to notify to the TO, CC, and BCC fields. Multiple email addresses can be entered in each field, separated by either commas or semicolons.
• Click the Send button.

Adding a Prepaid License

When adding a single license through the Author Interface, after clicking the Add New Prepaid License button, there is an Email Customer field where you can select a mailing template. When the license is added, it will send the mailing to the email address registered for this customer record.