Customizing Invoices and Order Confirmation Emails

When customers order from the integrated shopping cart, by default a generic email message is sent to them confirming their purchase. This is the same invoice that is shown to the customer after the order has been successfully processed. This invoice includes all of the customer billing and shipping information, as well as a summary of all items purchased. The customized email that can be sent is dependent on whether the order was processed through standard cart mode or single order mode.

Standard Cart Mode

To customize this email, view the Order Complete Standard Cart Mailing topic.

Single Order Mode

The single order mode only allows one item in the shopping cart at a time and can allow for more customization of the order confirmation email since it can be tailored to a single product/license. To customize this email, view the Order Complete Single Order Mode Mailing topic.