Order Complete Single Order Mode Mailings

These mailings are sent to the customer when they complete an order through the cart in Single Order Mode with the Use Engine Invoice On Single Advanced Cart Option unchecked.

SOLO Server will first look for an order complete mailing defined on the Product level and send it if found. If none is found, SOLO Server will then look for order complete mailing defined on the store level and send it if found. If neither a product level or store level order complete e-mail is defined, the customer will be sent a generic order complete e-mail (see below for a text format example of the system generated e-mail).

Mailing Parameters

The following search and replace fields are supported for this mailing:

• [varProductName] - The name of the product purchased. This is a parameter in the subject and the body of the e-mail.
• [varProdOptionName] - The name of the product option purchased. This is a parameter in the subject and the body of the e-mail.
• [varLicenseID] - License ID(s) assigned to this order (in a comma separated list if there are multiple licenses).

The following parameters are only in the body of the e-mail.

• [varAddressLine1] - Address line 1 of customer.
• [varAddressLine2] - Address line 2 of customer.
• [varAddressLine3] - The city, state, and zip code of the customer.
• [varAuthorName] - Name of Author associated with product sold.
• [varAuthorURL] - URL of Author associated with product sold.
• [varAuthorOrdCompleteHTML] - Order complete text defined at the author level (advanced).
• [varSerialNumber] - The license serial number. If using Assigned From List serials and a serial number is assigned, the assigned serial will be used. Otherwise the Serial Number Text along with the numeric Serial Number will be used (the numeric portion will not be included if the value is 0).
• [varAuthorSerialNumNext] - Numeric portion of serial number assigned (only if Author Serial Number feature is used).
• [varAuthorSerialNumTxt] - Text portion of serial number assigned (only if Author Serial Number feature is used).
• [varBillAddr1] - Billing address line 1 of invoice.
• [varBillAddr2] - Billing address line 2 of invoice.
• [varBillAddr3] - Billing address line 3 of invoice.
• [varCCApprovalCode] - Approval code of order.
• [varChargeAmount] - Amount charged to the customer's credit card.
• [varCompanyName] - Customer's company name.
• [varFirstName] - Customer's first name.
• [varContactName] - Customer's contact name.
• [varCountry] - Customer's country.
• [varCustomerEMail] - Customer's e-mail address.
• [varCustomerFax] - Customer's fax number.
• [varCustomerID] - Customers' Customer ID.
• [varCustomerVoice] - Customer's phone number.
• [varEMailOrderError] - EMail address customer should contact if this is a duplicate charge or other billing questions should be sent. This will automatically be populated with the value configured with the global application options for EMailOrderError.
• [varInvoiceID] - Invoice Number assigned to this order.
• [varLicenseID] - License ID(s) assigned to this order.
• [varMerchantDispName] - The merchant account name that the customer will see on their credit card. If no merchant account is associated with the order, the author company name will be used.
• [varPassword] - The customer Password. Important Note: We strongly recommended not using this. For customers who have chosen their own password, the value will be masked with * characters and not useful to the user.
• [varActivationPassword] - The license Activation Password.
• [varProdOptOrdCompleteHTML] - Order complete text defined at the product option level (advanced).
• [varProdOrdCompleteHTML] - Order complete text defined at the product level (advanced).
• [varQOrdered] - The quantity ordered.
• [varServerName] - The server name (advanced).
• [varSOLORootDir] - The SOLO Server root directory as defined in the Global Application Options (advanced).
• [varShipShortName] - The short name of the shipping option selected for the order.
• [varOriginalQS] - Original query string that started order.

Mailing Sample Content

This sample text is the same as the default mailing:

Body (Text)

Thank you for your purchase of [varProductName] / [varProdOptionName]. Your Invoice No for this purchase is [varInvoiceID].

** PLEASE PRINT THIS OUT AND RETAIN FOR FUTURE REFERENCE **

Your order has been securely processed by [varMerchantDispName]. This is the name that will appear on your credit card statement.

WHAT TO DO NEXT:

The application will ask for a License ID and Activation Password to enable it. Use the following information:

• LicenseID = [varLicenseID]
• Password = [varActivationPassword]

To download the software, reprint a receipt, or for other customer-service issues, go to http://[varServerName][varSOLORootDir]customers/ and log in with your Login ID and password.

If you have any questions concerning this product, please contact [varAuthorName] directly at support@my_company.com.

If you believe that you may have inadvertently ordered twice, send an e-mail to [varEMailOrderError]. Include the LicenseID or Invoice No in your correspondence.

Once again, thank you for your purchase.

[varAuthorName]

How to Send

After a single mode cart order is complete, SOLO Server will send out the default mailing unless you set the custom mailing on either the product or author level:

Product Level

• Use the menu Configuration / Products.
• Select a Product and then use the drop-down Actions / Edit.
• Set the Order Confirm Email to the correct mailing.

Store Level

• Use the menu Store / Cart Options.
• Click the Edit button.
• Set the Single Order Complete Mailing to the correct mailing.