Customer Password Accessibility

The customer password will not be visible or accessible in the SOLO Server author interface if it was set by the customer and the viewing user does not have View Password permission.

We highly recommend that customers set a random and/or unique customer password, but it is possible that they set their customer password to the same password they use for entirely different accounts or services. Hiding the customer password is a security measure to protect customers who may potentially do this.

Resetting a forgotten Customer Password

If the customer forgot their password, they will need to reset it. You can easily send the customer an email with instructions to do this by simply searching for the customer and then clicking the Email Forgotten Password button.