Subscription Expiration Notification Mailings and Process

Use this mailing to send notifications to all customers whose licenses will expire a specified number of days in the future. A separate email will be sent for each license even if multiple licenses expire on the same day.

Mailing Parameters

The following search and replace fields are supported for this mailing:

• [varCustomerID] - The Customer ID.
• [varEmail] - The customer's e-mail address.
• [varFirstName] - The customer's first name.
• [varContactName] - The customer's contact name.
• [varCompanyName] - The customer company name, or the customer's first and last name if no company name is specified.
• [varAuthorName] - The author name.
• [varProductName] - The product name.
• [varOptionName] - The product option name.
• [varExpirationDate] - The license expiration date.
• [varLicenseID] - The License ID.
• [varPassword] - The customer Password. Important Note: We strongly recommended not using this. For customers who have chosen their own password, the value will be masked with * characters and not useful to the user.
• [varActivationPassword] - The license Activation Password.

Mailing Sample Content

Body (Text)

This email is to let you know that your subscription for [varProductName] [varOptionName], License ID [varLicenseID], will expire on [varExpirationDate].

We hope that you have enjoyed our product. To ensure that your access is not interrupted, please renew your subscription before time runs out.

Contact us for more information about renewing your subscription today!

How to Send

This mailing is sent through the Subscription Expiration Notification Daily Process.

SOLO Server Shared and Dedicated URL authors will need to contact support@softwarekey.com to set up and enable this process.

Daily Process Input Xml Elements

The Input Xml for this process includes the following elements:

MailingID

The Mailing ID of the mailing to be sent. See Creating Custom Mailings for details on configuring custom mailings, and see above for the supported search and replace fields.

AdminEmail

Optional email address to send a summary notification email to. Note that multiple AdminEmail elements can be specified to send to multiple email addresses.

NotifyOnNoProcessingData

Optional True/False value which determines whether an administrative email notification is sent when no data was found to process. If omitted, the default is false.

BCCAdminEmails

Optional True/False value which determines whether the customer email notification is BCC'd to the AdminEmail emails.

OverrideOfferProduct

Optional True/False value which determines whether to override the Notify Product setting on the customer record. If omitted or set to false, emails will only be sent to eligible customers with the Notify Product setting enabled, while if set to true, all eligible customers will receive an email regardless of the Notify Product setting.

DaysToExpiration

The number of days prior to license expiration to send the email. Note that a negative value can be specified to send notifications after expiration.

ProdOptionCsv

A comma separated value list of Product Option IDs to send the email for.

CCLicenseeEmails

True/False. Whether to CC the notification to the licensee email address when present on the license.