Non Activated License Notification Mailings and Process

Use this mailing to send notification e-mails to customers who have not activated a new license a specified number of days since license creation.

Mailing Parameters

The following search and replace fields are supported for this mailing:

• [varCustomerID] - The Customer ID.
• [varEmail] - The customer's e-mail address.
• [varFirstName] - The customer's first name.
• [varContactName] - The customer's contact name.
• [varCompanyName] - The customer company name, or the customer's first and last name if no company name is specified.
• [varLicenseDetails] - Details of all applicable licenses.

Mailing Sample Content

Body (Text)

We were reviewing our records and noticed that you completed your purchase a few days ago but have not activated your license yet.

We want to ensure that you are able to successfully activate and utilize your software.

Customer ID: [varCustomerID]

Registered e-mail: [varEmail]

Contact Name: [varContactName]

[varLicenseDetails]

Please feel free to contact our support department with any questions. Our support department can be contacted via email at support@my_company.com.

Keep this email handy, as it has information that will help us help you.

How to Send

This mailing is sent through the Non Activated License Notification Daily Process.

SOLO Server Shared and Dedicated URL authors will need to contact support@softwarekey.com to set up and enable this process.

Daily Process Input Xml Elements

The Input Xml for this process includes the following elements:

MailingID

The Mailing ID of the mailing to be sent out. See Creating Custom Mailings for details on configuring custom mailings, and see above for the supported search and replace fields.

AdminEmail

Optional email address to send a summary notification email to. Note that multiple AdminEmail elements can be specified to send to multiple email addresses.

NotifyOnNoProcessingData

Optional True/False value which determines whether an administrative email notification is sent when no data was found to process. If omitted, the default is false.

BCCAdminEmails

Optional True/False value which determines whether the customer email notification is BCC'd to the AdminEmail emails.

OverrideOfferProduct

Optional True/False value which determines whether to override the Notify Product setting on the customer record. If omitted or set to false, emails will only be sent to eligible customers with the Notify Product setting enabled, while if set to true, all eligible customers will receive an email regardless of the Notify Product setting.

AuthorID

The Author ID to search for licenses on. This is optional if ProductIDs is used.

ProductIDs

A comma separated value list of Product IDs to filter purchases on. Only customers who own one of the given Product IDs will be sent an email. If this is omitted, all products on the Author ID will be considered.

DaysBackInterval

The number of days from purchase to send the first notification as well as the number of days between subsequent notifications. For example, setting this to 7 will send a notification one week after purchase and then once every week thereafter until the NotificationCount has been reached.

NotificationCount

The total number of notifications to send.