First Activation Followup Mailings and Process

Use this mailing to send follow up e-mails to all customers who have activated a specified product for the first time. The email will be sent a specified number of days after the first activation.

Mailing Parameters

This mailing supports the following search and replace parameters:

• [varCustomerID] - The Customer ID.
• [varEmail] - The customer's e-mail address.
• [varFirstName] - The customer's first name.
• [varContactName] - The customer's contact name.
• [varCompanyName] - The customer company name, or the customer's first and last name if no company name is specified.
• [varLicenseID] - The License ID.
• [varPassword] - The customer Password. Important Note: We strongly recommended not using this. For customers who have chosen their own password, the value will be masked with * characters and not useful to the user.
• [varActivationPassword] - The license Activation Password.
• [varProductName] - The product name.
• [varOptionName] - The product option name.
• [varProductID] - The Product ID.

Mailing Sample Content

Body (Text)

It's been a few days since you activated your [varProductName]. We hope you are enjoying [varProductName] as you explore its full capabilities.

We want to ensure that you benefit from everything [varProductName] has to offer. Please feel free to contact our support department with any questions. Keep this email handy, as it has information that will help us help you.

Customer ID: [varCustomerID]

Registered e-mail: [varEmail]

Contact Name: [varContactName]

License ID: [varLicenseID]

Our support department can be contacted via email at support@my_company.com.

How to Send

This mailing is sent by the First Activation Followup Daily Process.

SOLO Server Shared and Dedicated URL authors will need to contact support@softwarekey.com to set up and enable this process.

Daily Process Input Xml Elements

The Input Xml for this process includes the following elements:

MailingID

The Mailing ID of the mailing to be sent. See Creating Custom Mailings for details on configuring custom mailings, and see above for the supported search and replace fields.

AdminEmail

Optional email address to send a summary notification email to. Note that multiple AdminEmail elements can be specified to send to multiple email addresses.

NotifyOnNoProcessingData

Optional True/False value which determines whether an administrative email notification is sent when no data was found to process. If omitted, the default is false.

BCCAdminEmails

Optional True/False value which determines whether the customer email notification is BCC'd to the AdminEmail emails.

OverrideOfferProduct

Optional True/False value which determines whether to override the Notify Product setting on the customer record. If omitted or set to false, emails will only be sent to eligible customers with the Notify Product setting enabled, while if set to true, all eligible customers will receive an email regardless of the Notify Product setting.

ProductsCsv

A comma separated value list of Product IDs to send emails for. Optional when ProdOptionsCSV is specified, otherwise required.

ProdOptionsCxv

A comma separated value list of Product Option IDs to send emails for. Optional when ProductsCSV is specified, otherwise required.

DaysBack

The number of days after activation to send the emails.