Credit Card Billing Reminder Mailings and Process

Use this mailing to send a notification e-mail to everyone who purchased by credit card a specified number of days after the purchase. This is used to send reminders to customers that have purchased your product in an effort to reduce support inquiries and chargeback attempts.

Mailing Parameters

The following search and replace fields are supported for this mailing:

• [varCustomerID] - The Customer ID.
• [varEmail] - The customer's e-mail address.
• [varFirstName] - The customer's first name.
• [varContactName] - The customer's contact name.
• [varCompanyName] - The customer company name, or the customer's first and last name if no company name is specified.
• [varFirstProduct] - The first product purchased on the invoice.
• [varAuthorName] - The Author's name.
• [varInvoiceDate] - The Invoice's date.
• [varInvoiceNumber] - The Invoice Number.
• [varSalesEMail] - The sales e-mail for the Author.
• [varInvoiceTotal] - The total of the Invoice.
• [varMerchAcctDisplayName] - The Merchant Account's Display Name.
• [varCreditCardType] - The type of Credit Card used.
• [varOrderDetails] - A placeholder where the HTML invoice will be inserted. The surrounding HTML should take this into account. This is only supported for HTML e-mails.

Mailing Sample Content

Body (HTML)

<p>This e-mail is not a new bill - it is meant to help you to identify the charge that you previously made that will soon appear on your credit card statement.</p>

<p>On [varInvoiceDate] you made a purchase from [varAuthorName] and paid by credit card.</p>

<p>The order is stored in our system under the Invoice Number [varInvoiceNumber] and was paid with your [varCreditCardType]. The total amount of the order is USD [varInvoiceTotal].</p>

<p>Please note that "[varMerchAcctDisplayName]" will appear on your credit card statement, and may not be the name of the publisher ([varAuthorName]).</p>

<p>A copy of your invoice is included below for your reference.</p>

[varOrderDetails]

How to Send

This mailing is sent through the Credit Card Billing Reminder Daily Process.

SOLO Server Shared and Dedicated URL authors will need to contact support@softwarekey.com to set up and enable this process.

Daily Process Input Xml Elements

The Input Xml for this process includes the following elements:

MailingID

The Mailing ID of the mailing to be sent out. See Creating Custom Mailings for details on configuring custom mailings, and see above for the supported search and replace fields.

AdminEmail

Optional email address to send a summary notification email to. Note that multiple AdminEmail elements can be specified to send to multiple email addresses.

NotifyOnNoProcessingData

Optional True/False value which determines whether an administrative email notification is sent when no data was found to process. If omitted, the default is false.

BCCAdminEmails

Optional True/False value which determines whether the customer email notification is BCC'd to the AdminEmail emails.

DaysBack

The number of days in the past to look for invoices to send reminders for. For example, specifying a value of 7 will send notifications to invoices which were entered one week back.

MerchantAcctID

The Merchant Account ID to send out billing reminders for. This is optional if omitted the process will include all merchant accounts.