Refund Mailings

Sends an email to a customer when issuing a refund.

Mailing Parameters

The following search and replace fields are supported for this mailing:

• [varInvoiceNo] - The invoice number of the refund invoice.
• [varCompanyName] - The customer's company name.
• [varFirstName] - The customer's first name.
• [varContactName] - The customer's contact name.
• [varRefundAmount] - The refund amount.
• [varAuthorCompany] - The company name of the author the refund applies to.
• [varRefundDetails] - This is a place holder for the entire refund details table, which is what is shown on the refund confirmation page. This will be a large HTML table, so be sure the surrounding HTML takes this into account. For text e-mails, this search and replace tag is not supported.
• [varStoreCreditAmount] - If the refund was converted to store credit, the store credit amount.
• [varStoreCreditExpiration] - If the refund was converted to store credit, the store credit expiration date.

Mailing Sample Content

Body (HTML)

<p>Thank you for contacting us regarding Invoice [varInvoiceNo] for [varContactName].</p>

<p>As discussed, we have refunded the credit card on file for $[varRefundAmount]. Please allow 5-7 business days for the refund to show on your credit card billing statement.</p>

[varRefundDetails]

<p>Please let us know if you need any further assistance.</p>

How to Send

Any mailing with the string "Refund" in the name will show up as a mailing option in the Send Mailing to Customer drop down on the refund page.