License Activation History
To view license activation history, on the License Details page, click the drop-down Activations / View Activation History or View Installation History.
The activation history page displays the complete history of all activation attempts for a given license, including failed attempts, whereas the installation history page only lists successful attempts in which an Installation ID was issued.
The attempts are listed in order from newest to oldest. Each log entry can be expanded/contracted to show/hide additional details by clicking the icon on the left or the "Show more/Show less" link. All log entries can be expanded/contracted using the icon in the left of the header or the "Expand All/Contract All" link. 20 results are shown at a time - use the arrows along the right at the top/bottom of the page to page through the history.
To export the entire activation history for the license, click the Actions button and choose Export, which will take you to the Activation Data Export page allowing you to export the data in comma separated value (CSV) or XML format.
Each log has the following basic information:
- Date/Time Entered
- The date and time the activation attempt occurred.
- Actions
- If the option allows deactivation, the installation is active, the license has remaining deactivations, and the user has manage installations permission, a red Deactivate/Ban icon will appear here. Click the icon to deactivate or ban the installation.
If the product option is configured to allow reactivation on the same computer, you will be prompted to either deactivate or ban the installation. Deactivating will allow the computer to reactivate, while banning will permanently prevent the computer from reactivating.
If, on the other hand, the activation has been deactivated or banned, the license has remaining activations, and the user has manage installations permission, a blue reactivate icon will appear here. Click the icon to reactivate the installation. - Last Check
- The date of the last time the Installation last contacted the server to check it's status. This will only be populated for product options with Issue InstallationID set and using the new web methods on the XmlActivationService web service for activation and status checking.
- Status
- A green checkmark will be displayed for activations that succeeded and have not been deactivated. An orange exclamation point will be displayed for activations that were rejected. A red deactivated icon will be displayed for successful activations that have since been deactivated. A red banned icon will appear for activations that have been permanently banned from reactivating by an administrator. Review the legend for samples of the icons.
- Type
- Can be one of the following:
- Online - Activations performed by the application through any of the activation interfaces.
- Offline - Activations performed through the Protection PLUS 4 offline activation page.
- Manual - Activations performed through one of the manual activation pages.
- AutoCrypt SL - Online activations performed through AutoCrypt SL.
- AutoCrypt SL (Manual) - Manual activations performed through AutoCrypt SL.
- InstallationID
- The InstallationID assigned to this activation. This will only be populated for product options with Issue InstallationID set and using the new web methods on the XmlActivationService web service for activation. Click the InstallationID to view further details.
- ComputerID
- The ComputerID number used for the activation.
When expanded, the log record can contain the following additional information:
- Name
- The user defined Installation name passed during activation (only applicable when using ActivationInstallation web method for activation).
- Entered By
- The UserID who created the record. This will be either "WebServer" or a blank value for online activations, "OL_Act" for offline activations, "WebServer" for anonymous manual activations, or the SOLO Server UserID for manual activations performed by an author user.
- Internet Address
- The IP address the activation attempt originated from. Click the IP to perform a lookup of the IP Address in a new window.
- Result Code
- For rejections, the result code of the rejection.
- Last Status Check
- The date and time of the last status check through the CheckInstallationStatus web method.
- Last Status Check Result Code
- The Result Code returned by the last call to the CheckInstallationStatus web method.
- Last Status Check Exception
- The error message for the Last Status Check Result Code when on zero.
- Initial Product Version
- The version number passed up during the activation attempt.
- Current Product Version
- The version number passed up during the last call to the CheckInstallationStatus web method.
- Related Installation
- The InstallationID of another installation related to this. For example, when allowing reactivation on the same computer and allowing reuse of the InstallationID, this will be set to the currently active InstallationID for the given computer. Click the value to view more details.
- Exception
- For rejections, the error message of the rejection. For successful activations, this can be one of the following values:
- < TH - The activation code was sent successfully because the computer ID number was within the unlock threshold specified on the product option. The activation count was not decremented.
- #DAYS - The activation was allowed because the last successful activation attempt was farther in the past than the specified additional activation days specified on the product option. The activation count was not decremented.
- DECLI - The activation code request was declined due to no remaining activations. This has been depracated and replaced with Result Code 5013/Exception "No Remaining Activations", and will only appear for older activations.
- RET - The activation has been deactivated through the license_return.asp script. This has been depracated and replaced with the Deactivated Date, and will only appear for older activations.
- LICDL - For Protection PLUS 5 volume or downloadable licenses, the activation is from the first attempt to download the license file. In this scenario, an activation is performed in order to create the installation record for the license file, but the activation count is not decremented.
- Exception Details
- For certain rejection types, additional information on the reason for the rejection.
- License Update
- The value of the License Update string that was programmed at during the activation attempt.
- Deactivated Date
- The date the installation was deactivated.
- Deactivated By
- The UserID that deactivated the installation. For online deactivations, this will be "WebServer", while for manual deactivations, this will be the SOLO Server UserID which performed the deactivation.